Cadillac’s CUE infotainment system has various processing power at its disposal, but no processor could stop the flow of negative reviews for the system, which criticized its laggy nature. Cadillac hopes to repair that problem with a rumored software upgrade.

Cadillac CUE design manager Jeff Massimilla said as much to Wired, which reported the upgrade yesterday afternoon. The report goes directly to say that the software upgrade will talk about CUE’s number 1 issue: the lag between pushing a virtual button or the touch screen and the haptic feedback (which vibrates the screen or touch panel). The update must also smooth out and accelerate inputting information or queries.

Cadillac spokespeople were unable to ensure the upgrade, instead saying that “something is inside the works for later this year.” Wired‘s coverage says that the upgrade can be performed later this year at Cadillac dealers.

That last part is necessary to notice. We’ve already seen Ford announce big software upgrades for its maligned MyFord Touch system, but those upgrades were performed either by the dealer or the landlord. Ford, you’ll recall, sent thousands of USB flash drives to owners with instructions on easy methods to perform the upgrades.

However, Cadillac owners may have the upgrades performed by the dealer only, either during a voluntary visit or during scheduled maintenance. Cadillac says that it’s a philosophy that works for its owners: Caddy drivers generally have strong relationships with their dealers, so it’s not a stretch to invite drivers to return in for the upgrade.

Wired says the upgrade would be available for ATS and XTS models; there’s no word if the upgrade will extend to CUE-equipped SRX models to boot.

Source: Wired